TERMS & CONDITIONS

Last Updated: February 28, 2026

PLEASE READ THESE TERMS CAREFULLY, INCLUDING THE MANDATORY ARBITRATION PROVISION WHICH REQUIRES THAT DISPUTES ARE RESOLVED BY FINAL AND BINDING ARBITRATION ON AN INDIVIDUAL AND NOT A CLASS-WIDE OR CONSOLIDATED BASIS.

BY PURCHASING OR ACCESSING QUICKSTART BUSINESS SYSTEM, YOU AGREE TO BE BOUND BY THESE TERMS OF SERVICE AND ALL TERMS INCORPORATED HEREIN BY REFERENCE. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT PURCHASE OR ACCESS QUICKSTART BUSINESS SYSTEM.

These Terms of Service ("Terms") apply when you purchase or access QuickStart Business System ("QSBS," "we," "us" or "our"), a fictitious name of Reclaim Specialist LLC, including all content, templates, modules, and materials made available through QSBS (collectively, the "Services").

We reserve the right to change or modify these Terms at any time and in our sole discretion. If we make material changes to these Terms, we will provide notice by email or by posting a notice through the Services. Your continued use of the Services following our notice of the amended Terms confirms your acceptance. If you do not agree to the amended Terms, you must discontinue using the Services.

Changes to these Terms apply only to purchases made after the effective date of the change. If you purchased QSBS before a Terms update, the version in effect at the time of your purchase governs your access and refund rights.

All questions or comments about the Services should be directed to [email protected].

1. Privacy Policy

Please refer to our Privacy Policy for information about how we collect, use and disclose information about you.

2. Eligibility

The Services are not targeted towards, nor intended for use by, anyone under the age of 18. By using the Services, you represent and warrant that you: (a) are 18 years of age or older; (b) are not currently suspended or banned from using the Services; and (c) have full power and authority to enter into these Terms and that, in doing so, you will not violate any other agreement to which you are a party.

3. Account

In order to access the Services, you may be required to register for an account through our platform provider. You agree to: (a) provide accurate, current and complete information; (b) maintain and promptly update your account information; (c) maintain the security of your account and accept all risks of unauthorized access; and (d) immediately notify us if you discover or suspect any security breaches related to your account.

You are solely responsible for maintaining the confidentiality of your account credentials. Unauthorized access resulting from your failure to secure your account is your responsibility, not ours. You may not share account credentials or allow multiple users to access a single account.

4. Terms of Sale

4.1 Price and Payment

The price for QSBS is $499 (one-time payment). Founding member pricing is $499; regular price is $699. All sales are processed through our third-party payment processor. By submitting your order, you represent and warrant that you are authorized to use your designated payment method.

4.2 Refund Policy

To be eligible for a refund, you must submit a refund request to [email protected] within 30 calendar days from the date of purchase and provide ALL of the following evidence of complete implementation:

(a) Completed 14-Day Quick Install Tracker – Screenshots or documentation showing completion of each day of the tracker

(b) All 8 Core Templates Completed – Actual completed files (Excel, PDF, Word) showing you filled out:

Cash Visibility Dashboard
Profit Allocation Calculator
Client Onboarding Checklist
Lead Pipeline Tracker
Weekly CEO Rhythm
Owner Confidence KPI Dashboard
Decision Escalation Matrix
Org Role Structure

(c) Dashboard Installation Evidence – Screenshots showing you installed dashboards in your accounting system (QuickBooks, Xero, or other)

(d) Weekly Rhythm Execution – Evidence of at least 2 completed weekly reviews (completed Weekly CEO Rhythm checklist or similar documentation)

(e) Detailed Implementation Report – Written description (minimum 500 words) including:

What modules you completed
What you installed in your business
What specific operational improvements you expected
Why you believe the system did not deliver those improvements

Refund requests that do not include ALL required evidence will be denied.

Refund requests are NOT available for:

"I didn't have time to complete the system"
"I changed my mind about buying"
"This wasn't what I expected"
Failure to complete the 14-day install
Failure to execute the weekly rhythms
Non-implementation

If your refund request meets all requirements, we will, based on our reasonable assessment of the technical issues presented, either: (1) audit your setup and provide specific guidance on what's broken, OR (2) process a refund of the purchase price ($499) less non-refundable payment processing fees (approximately $15), plus any sales tax collected, within 14 calendar days to your original payment method. Account access is revoked upon refund approval. If your refund is denied, you retain full access to QSBS.

QSBS provides operational frameworks and financial visibility. We guarantee the system functions as designed. We do NOT guarantee business outcomes, revenue, profitability, or any specific results. Refunds are issued only for technical system failures that cannot be repaired, not business performance.

Payment processor disputes (Stripe, PayPal, credit card chargebacks) are subject to the same evidence requirements and timelines as direct refund requests. Disputes filed more than 30 calendar days after purchase will be contested.

Refund requests submitted after 30 calendar days from purchase will not be considered under any circumstances.

Initiating a chargeback instead of using our refund process: (1) immediately terminates your access to QSBS, (2) forfeits your right to refund consideration under this policy, and (3) may result in legal action to recover processing fees, administrative costs, and attorney fees. Chargebacks are considered breach of contract.

For complete refund policy details, see our Refund Policy page.

4.3 No Cancellations

Other than in connection with our Refund Policy, all sales are final. We do not offer refunds or cancellations except as explicitly stated in the Refund Policy.

4.4 Taxes

You are responsible for any applicable sales or use tax, duties, or other governmental taxes or fees payable in connection with your purchase.

4.5 Access to Services

Upon payment in full, you will receive lifetime access to QSBS for the duration of time we operate the Services, subject to these Terms. We reserve the right to discontinue QSBS at our sole discretion. Where available, download any materials you want to keep, as you will no longer have access after the Services are discontinued.

We are not liable for any failure or delay in providing access to QSBS due to causes beyond our reasonable control, including but not limited to: acts of God, natural disasters, cyber attacks, third-party platform outages (including Kajabi), internet service provider failures, or government restrictions.

5. Copyright and Limited License

Unless otherwise indicated, the Services, including all content, templates, modules and other materials, are the proprietary property of Reclaim Specialist LLC and are protected by U.S. and international copyright laws. You do not acquire any ownership rights to any content or materials, and we reserve all rights not expressly granted in these Terms.

You are granted a limited, non-transferable, non-exclusive, revocable right to access and use the Services solely for your own business purposes; provided, however, that such license does not include the right to:

(a) resell, lease, rent or sublicense the Services or any content or materials;
(b) copy, distribute, publicly perform or publicly display the Services or any content or materials;
(c) modify or make derivative works of the Services or any content or materials;
(d) use the Services or any content or materials for any purpose other than implementing operational systems in your own service business as a single user.

6. Confidential Information; Non-Disclosure

You acknowledge that certain content, templates and materials constitute the Confidential Information of Reclaim Specialist LLC. "Confidential Information" refers to information marked as "Confidential" or "Proprietary" or that we reasonably regard as proprietary, including our business systems, templates, frameworks, methods and practices.

You agree to hold Confidential Information in confidence and not disclose it except as expressly allowed herein. You agree that unauthorized disclosure may cause immediate and irreparable injury, and that we will be entitled to injunctive relief without bond and without showing actual monetary damages.

Your obligations under this Section 6 survive termination of your access to QSBS, including after refund or account termination.

7. User Conduct

You agree not to:

Use the Services in any manner that violates any law or third-party right;
Resell, redistribute, or share access to QSBS with others;
Reverse engineer, decompile, or create derivative works from QSBS content;
Use QSBS content in any commercial product or service without written permission;
Remove or alter any proprietary notices or attribution;
Share login credentials or grant others access to your account;
Share account credentials or allow multiple users to access a single account;
Use the Services to train competitors or create competing products;
Extract, compile, or aggregate QSBS content for use in AI training, machine learning models, or automated systems;
Use the Services in any manner that violates the single-user license granted herein.

8. Copyright Complaints

If you believe anything in the Services infringes your copyright, contact our designated agent:

Kevin Brenen c/o Reclaim Specialist, LLC
121 S. Broad Street
15th Floor #202
Philadelphia, PA 19107
Email: [email protected]

9. Third-Party Content

We may provide links to third-party websites or content. We do not control, endorse or adopt any third-party content and make no representations regarding its accuracy or completeness. Your use of third-party content is at your own risk.

10. Disclaimer

THE SERVICES ARE PROVIDED FOR INFORMATIONAL AND OPERATIONAL PURPOSES ONLY AND SHOULD NOT BE CONSTRUED AS LEGAL, FINANCIAL, TAX OR OTHER PROFESSIONAL ADVICE.

QSBS IS AN OPERATIONAL FRAMEWORK. WE MAKE NO GUARANTEES ABOUT BUSINESS REVENUE, PROFITABILITY, OPERATIONAL IMPROVEMENTS, TIME SAVINGS, OR ANY SPECIFIC RESULTS. YOUR SUCCESS DEPENDS ENTIRELY ON YOUR EXECUTION.

OPERATIONAL IMPROVEMENTS, IF ACHIEVED, ARE MEASURED BY SYSTEM PRESENCE AND USAGE (DASHBOARDS INSTALLED, WEEKLY REVIEWS COMPLETED, DATA ACCESSIBILITY), NOT BY BUSINESS OUTCOMES.

THE SERVICES ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

(A) WE SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF DATA, OR BUSINESS INTERRUPTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, ARISING OUT OF OR CONNECTED WITH YOUR USE OF THE SERVICES.

(B) OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID FOR ACCESS TO QSBS (PURCHASE PRICE OF $499, OR REFUND AMOUNT RECEIVED IF REFUND WAS ISSUED).

YOU ACKNOWLEDGE THAT WE HAVE SET OUR PRICES AND ENTERED INTO THESE TERMS IN RELIANCE UPON THESE LIABILITY LIMITATIONS, WHICH FORM AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN US.

12. Indemnification

You agree to defend, indemnify and hold harmless Reclaim Specialist LLC, QuickStart Business System, and our respective directors, officers, employees and agents from any claims, damages, costs, liabilities and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Services; (b) your breach of these Terms; or (c) your violation of any third-party rights.

13. Dispute Resolution

13.1 Initial Dispute Resolution

If a dispute arises, you must provide written notice to [email protected] clearly outlining the nature of the dispute and desired resolution. We shall have 30 calendar days to address your concerns. Both parties shall engage in good faith negotiations during this period.

13.2 Binding Arbitration

Except for disputes in small claims court or seeking injunctive relief for intellectual property violations, you and we agree to resolve disputes through binding arbitration in accordance with the rules of the American Arbitration Association. Arbitration shall take place in Bucks County, Pennsylvania, or remotely via videoconference at our discretion. You waive your right to a jury trial and to participate in class actions.

For claims under $10,000, we will advance all AAA filing fees. The arbitrator may award attorney fees and costs to the prevailing party. For claims over $10,000, each party shall bear its own costs of arbitration unless the arbitrator awards costs to the prevailing party.

13.3 No Class Actions

You and we agree that disputes will be resolved on an individual basis only, not as a class action or representative proceeding.

14. Governing Law; Jurisdiction

These Terms shall be governed by the laws of the Commonwealth of Pennsylvania without giving effect to any conflict of laws principles. Any legal action arising out of or related to these Terms shall be filed exclusively in the state or federal courts located in Bucks County, Pennsylvania, and you consent to the jurisdiction of such courts.

15. Limitation on Time to File Claims

ANY CAUSE OF ACTION OR CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES; OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.

For refund requests, the 30-day deadline in Section 4.2 applies. For all other claims, the one-year limitation applies.

16. Termination

We reserve the right, in our sole discretion, to terminate your access to the Services at any time without notice.

Upon termination, your right to access and use the Services immediately ceases. You must cease all use of QSBS content and materials. Downloaded files may be retained only for your own business use and may not be shared, resold, or distributed.

The following provisions survive termination: Sections 5 (Copyright), 6 (Confidential Information), 10 (Disclaimer), 11 (Limitation of Liability), 12 (Indemnification), 13 (Dispute Resolution), and 14 (Governing Law).

17. Severability

If any provision of these Terms is deemed unlawful or unenforceable, that provision shall be severable and shall not affect the validity of the remaining provisions.

18. Entire Agreement

These Terms constitute the entire agreement between you and Reclaim Specialist LLC regarding the Services and supersede all prior agreements. Section headings are for convenience only and do not affect the interpretation of these Terms.

19. Assignment

You may not assign, transfer, or sublicense these Terms or your QSBS account to any other person or entity without our prior written consent. We may assign these Terms, in whole or in part, at any time with or without notice. Any attempted assignment by you in violation of this section is void.

20. Modifications to Services

We reserve the right to modify, update, or discontinue any content, templates, modules, or features of QSBS at any time without notice. We may, but are not obligated to, provide updates to existing users. You are not entitled to any specific features, content, or ongoing updates unless explicitly promised.

21. Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision. No waiver shall be effective unless made in writing and signed by our authorized representative.

22. Electronic Acceptance

By purchasing or accessing QSBS, you agree that your electronic acceptance (clicking "I Agree," "Purchase," or similar) constitutes a legally binding agreement equivalent to your physical signature. You waive any rights or requirements under any laws requiring an original signature or delivery of a non-electronic record.

23. Notices

All notices to you will be sent to the email address associated with your account. You are responsible for keeping your email address current. Notices to us must be sent to: Reclaim Specialist LLC, 108 Turtle Ct, Bensalem, PA 19020, or [email protected].

Notices are deemed received: (a) when delivered if by hand, (b) one business day after sending if by email, or (c) three business days after mailing if by US Mail.

24. California Users

Under California Civil Code Section 1789.3, California users are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.

Contact Us

Reclaim Specialist LLC (d/b/a QuickStart Business System)
121 S. Broad Street, 15th Floor #202, Philadelphia, PA 19107
Email: [email protected]