PRIVACY POLICY

Last Updated: February 28, 2026

This Privacy Policy explains how Reclaim Specialist LLC (d/b/a QuickStart Business System) ("we," "us," or "our") collects, uses, and discloses information when you purchase or use QuickStart Business System ("QSBS").

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on our website. Your continued use of QSBS after changes become effective constitutes acceptance of the updated Privacy Policy.

1. Information We Collect

1.1 Information You Provide to Us

When you purchase or use QSBS, we collect information you provide directly, including:

  • Account Information: Name, email address, password
  • Payment Information: Billing address, payment method details (processed by our third-party payment processor; we do not store complete credit card numbers)
  • Communications: Any information you provide when contacting us for support or submitting refund requests
  • User Content: Any information you upload or submit through QSBS (completed templates, implementation reports, screenshots)

1.2 Information Collected Automatically

When you access QSBS, we automatically collect:

  • Log Information: IP address, browser type, operating system, access times, pages viewed, referring URLs
  • Device Information: Hardware model, operating system version, unique device identifiers
  • Usage Data: How you interact with QSBS, which modules you access, time spent on pages, downloads

We use cookies and similar tracking technologies to collect this information. See Section 5 below for details.

1.3 Information from Third Parties

We may receive information about you from:

  • Payment Processors: Stripe and Kajabi provide transaction details and payment confirmation
  • Platform Providers: Kajabi provides account and usage data
  • Analytics Providers: Google Analytics and similar services provide aggregated usage statistics

2. How We Use Your Information

We use collected information to:

  • Provide and Deliver QSBS: Process your purchase, grant access, deliver content and templates
  • Process Transactions: Handle payments, refunds, and chargebacks
  • Communicate with You: Send transactional emails (purchase confirmations, access credentials, refund decisions), respond to support requests
  • Improve QSBS: Analyze usage patterns, identify technical issues, develop new features
  • Prevent Fraud: Detect unauthorized access, abuse, or violations of our Terms
  • Comply with Legal Obligations: Respond to legal requests, enforce our Terms, protect our rights

We do NOT sell your personal information to third parties.

3. How We Share Your Information

We may share your information with:

3.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

  • Kajabi: Hosting platform, content delivery, account management
  • Stripe: Payment processing
  • Google Analytics: Usage analytics (anonymized data)
  • Email Service Providers: Transactional email delivery

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Legal Requirements

We may disclose your information if required by law or if we believe disclosure is necessary to:

  • Comply with legal obligations, court orders, or government requests
  • Enforce our Terms of Service or other agreements
  • Protect the rights, property, or safety of Reclaim Specialist LLC, our users, or others
  • Prevent fraud, security threats, or illegal activity

3.3 Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the acquiring entity. We will notify you of any such transfer and any choices you may have.

3.4 With Your Consent

We may share information with your explicit consent or at your direction.

4. Data Retention

We retain your information for as long as necessary to provide QSBS and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law.

  • Account Information: Retained while your account is active and for 3 years after account closure or refund
  • Payment Information: Retained for 7 years to comply with tax and financial regulations
  • Usage Data: Retained for 2 years for analytics and improvement purposes
  • Legal Compliance Data: Retained as required by applicable law

You may request deletion of your personal information by emailing [email protected]. We will delete your information within 30 days unless retention is required by law or necessary to resolve disputes or enforce our agreements.

5. Cookies and Tracking Technologies

We use cookies (small data files stored on your device) and similar technologies to:

  • Remember your login session
  • Analyze usage patterns and improve QSBS
  • Provide a personalized experience

Types of Cookies We Use:

  • Essential Cookies: Required for QSBS to function (login, account access)
  • Analytics Cookies: Track usage to improve performance (Google Analytics)
  • Functional Cookies: Remember your preferences

Your Cookie Choices:

Most browsers allow you to refuse cookies or delete existing cookies. Note that disabling cookies may limit your ability to use QSBS. To opt out of Google Analytics, visit: https://tools.google.com/dlpage/gaoptout

6. Data Security

We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encryption of data in transit (SSL/TLS)
  • Secure password storage (hashed and salted)
  • Restricted access to personal information (limited to authorized personnel)
  • Regular security assessments

However, no method of transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 All Users

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information (subject to legal retention requirements)

7.2 California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: Request disclosure of categories and specific pieces of personal information collected, sources, purposes, and third parties with whom it's shared
  • Right to Delete: Request deletion of personal information (subject to exceptions)
  • Right to Opt-Out: We do not sell personal information, so there is no opt-out required
  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise your rights, email [email protected] with "CCPA Request" in the subject line. We will respond within 45 days.

7.3 European Users (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

  • Right to Access: Request access to your personal data
  • Right to Rectification: Request correction of inaccurate data
  • Right to Erasure: Request deletion of your data ("right to be forgotten")
  • Right to Restrict Processing: Request limitation of how we process your data
  • Right to Data Portability: Request a copy of your data in a structured, machine-readable format
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent at any time (where processing is based on consent)

Legal Basis for Processing (GDPR):
We process your personal data based on:

  • Contract Performance: To provide QSBS as agreed in our Terms
  • Legitimate Interests: To improve QSBS, prevent fraud, enforce our Terms
  • Legal Compliance: To comply with applicable laws

To exercise your rights, email [email protected] with "GDPR Request" in the subject line.

8. Children's Privacy

QSBS is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover we have collected information from a child under 18, we will delete it immediately. If you believe we have collected information from a child, contact us at [email protected].

9. International Data Transfers

QSBS is operated in the United States. If you are located outside the United States, your information will be transferred to, stored, and processed in the United States, which may have different data protection laws than your country.

By using QSBS, you consent to the transfer of your information to the United States. We will take reasonable steps to ensure your information is protected in accordance with this Privacy Policy.

10. Third-Party Links

QSBS may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

11. Email Communications

11.1 Transactional Emails

We will send you transactional emails related to your purchase and use of QSBS, including:

  • Purchase confirmations
  • Account access credentials
  • Refund decisions
  • Important service updates

You cannot opt out of transactional emails, as they are necessary to provide QSBS.

11.2 Marketing Emails

We may send you promotional emails about QSBS updates, new products, or special offers. You may opt out of marketing emails at any time by:

  • Clicking the "Unsubscribe" link in any marketing email
  • Emailing [email protected] with "Unsubscribe" in the subject line

Opting out of marketing emails will not affect transactional emails.

12. Do Not Track Signals

Some browsers have "Do Not Track" (DNT) features. We do not currently respond to DNT signals, as there is no industry standard for how to interpret them. We will update this Privacy Policy if we adopt a DNT standard in the future.

13. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. If we make material changes, we will notify you by email or by posting a prominent notice on our website at least 30 days before the changes take effect.

Changes become effective on the date specified in the updated Privacy Policy. Your continued use of QSBS after changes take effect constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us:

Reclaim Specialist LLC (d/b/a QuickStart Business System)

121 S. Broad Street,

15th Floor #202,

Philadelphia, PA 19107

Email: [email protected]