Implementation Guarantee: Execute It, Or We'll Audit It

QSBS is an operational framework designed for service business owners. Install the system, follow the 14-day tracker, execute the weekly and monthly rhythms, and you'll see operational improvement — or we'll personally audit your setup and tell you exactly what's broken, or refund your purchase in full.

To Qualify for a Refund:

You must submit a complete Refund Request Form within 30 calendar days from the date of purchase. The form is available at [https://forms.gle/UV7StTDaPaDX5h7S8].

Incomplete submissions will be denied. Requests submitted after 30 calendar days will not be considered under any circumstances.

The Refund Request Form requires you to provide evidence of ALL of the following:

1. Completed 14-Day Quick Install Tracker

Screenshots or documentation showing completion of each day of the tracker

2. All 8 Core Templates Completed

Actual completed files (Excel, PDF, Word) uploaded to the form:

  • Cash Visibility Dashboard
  • Profit Allocation Calculator
  • Client Onboarding Checklist
  • Lead Pipeline Tracker
  • Weekly CEO Rhythm
  • Owner Confidence KPI Dashboard
  • Decision Escalation Matrix
  • Org Role Structure

3. Dashboard Installation Evidence

Screenshots showing you installed dashboards in your accounting system (QuickBooks, Xero, or other)

4. Weekly Rhythm Execution

Evidence of at least 2 completed weekly reviews using the Weekly CEO Rhythm checklist provided in the system (uploaded to the form)

5. Detailed Implementation Report (Minimum 500 Words)

Written responses in the form addressing:

  • What modules you completed
  • What you installed in your business
  • What specific operational improvements you expected
  • Why you believe the system did not deliver those improvements
  • What operational problems you are still experiencing that QSBS was supposed to solve

Operational Improvement Definition

Operational improvement is determined objectively by comparing your business operations before and after QSBS implementation. Improvement is demonstrated by ONE OR MORE of the following:

(a) Financial Close Time: Reduction in time required to complete monthly financial close (measured in hours), regardless of percentage improvement

(b) Cash Visibility: Ability to answer the question "What is my current cash position?" within 5 minutes using installed dashboards, where you previously could not answer this question or required 30+ minutes to determine

(c) Weekly Review Cadence: Completion of weekly operational reviews on a recurring schedule (weekly, bi-weekly, or monthly), where no such reviews existed prior to QSBS installation

(d) Decision Data Access: Ability to access operational or financial data needed for business decisions within 10 minutes, where you previously lacked organized access to such data

(e) Structured Workflows: Implementation of documented processes for client onboarding, delivery, or operational tasks, where no documented processes existed prior

Operational improvement is measured by system presence, usage, and time efficiency—NOT by revenue growth, profitability, client acquisition, or other business outcomes outside of operational control.

File Upload Requirements

All required file uploads must be successfully submitted through the Refund Request Form. Technical issues with file uploads are the responsibility of the user. If you experience upload difficulties, email files directly to [email protected] with your form confirmation number within the 30-day deadline.

Upon submission, you will receive an automated confirmation email with a request number. If you do not receive confirmation within 24 hours, email [email protected] with "REFUND REQUEST NOT CONFIRMED" in the subject line. Refund requests sent only via email without using the form will not be processed.

What Happens After You Submit Your Refund Request:

Step 1: We Review Your Implementation (Within 14 Business Days)

We will review your submission within 14 business days. In cases of high volume or extraordinary circumstances, we reserve the right to extend this timeline and will notify you of any delays.

We examine your completed templates, dashboards, and implementation report to identify technical errors or execution gaps. We look for:

  • Spreadsheet formula errors or calculation mistakes
  • Dashboard design or layout problems
  • Incorrect template customization
  • Missing or incomplete system elements
  • Workflow or process execution errors

Technical errors are defined as: formulas, functions, or system components that do not perform their documented function when data is entered correctly according to the training modules. User data entry errors, misunderstanding of instructions, or failure to follow documented procedures are not technical errors.

Step 2: We Audit & Fix Your System (If Fixable)

If we identify fixable technical issues, we will, based on our reasonable assessment of the technical issues presented, either:

  • Correct spreadsheet formulas and calculations
  • Redesign dashboard layouts for better visibility
  • Provide specific guidance on missing system elements
  • Clarify workflow execution steps you may have missed

Our goal is to make the system work for you, not issue a refund.

Step 3: Refund (Only If System Components Are Broken AND Cannot Be Fixed)

Refunds are issued only if we determine that:

  • You completed all implementation requirements correctly
  • QSBS templates, dashboards, or frameworks contain technical errors that prevent proper function as designed
  • We are unable to repair those technical errors

"Broken" means: the system does not perform the functions described in the training modules, documentation, and sales materials. If formulas calculate incorrectly when correct data is entered, dashboards fail to display when properly installed, or templates are corrupted and cannot be opened, these are technical errors.

Technical errors are deemed unrepairable if: (1) We attempt resolution for 14 calendar days without success,
(2) The error is documented and reproducible, AND
(3) The error prevents core system functions as described in the training modules.

If we can fix the technical errors, we will fix them. No refund will be issued.

Post-Audit Second Request

If we provide an audit and you implement all recommended corrections, you may submit one additional refund request within 14 calendar days of receiving the audit. This second request must include evidence that you implemented ALL audit recommendations correctly. If the system still does not function as designed after implementing our corrections, we will issue a full refund.

Refunds Are NOT Issued For:

  • Technical errors that we can repair (formulas, dashboards, templates)
  • Poor business performance unrelated to operational systems
  • Market conditions, economic downturns, or industry challenges
  • Owner decision-making, business strategy, or business execution quality outside of QSBS-provided frameworks
  • Lack of revenue, profitability, or business growth
  • Client acquisition, sales, marketing, or delivery problems
  • Employee performance, hiring, or management issues
  • Industry-specific complexities or regulatory challenges
  • Seasonal business fluctuations or timing issues
  • External factors beyond operational control (competition, supplier issues, economic conditions)

These exclusions reflect the reality that QSBS provides operational tools and structure, not business outcomes. Operational systems cannot control external market forces, competitive dynamics, or business execution quality.

If we determine the system is functioning as designed and your lack of results is due to business factors unrelated to QSBS frameworks, your refund request will be denied.

Refund Amount

Refunds, if approved, are issued for the purchase price ($499) less non-refundable payment processing fees (approximately 3% + $0.30 = ~$15), plus any sales tax collected on the original purchase.

Your refund will be approximately $484 plus applicable sales tax, processed to your original payment method within 14 calendar days.

Partial refunds are not available under any circumstances.

Access After Refund Decision

If your refund is approved: Account access is revoked immediately upon refund approval.

If your refund is denied: You retain full access to QSBS for the lifetime of the product (as long as we continue to operate and maintain QSBS), subject to these Terms.

Appeal Process

If your refund request is denied and you believe the denial was in error, you may submit additional evidence or clarification within 7 calendar days of the denial notice. All decisions after this secondary review are final and binding.

Payment Processor Disputes

Payment processor disputes (Stripe, PayPal, credit card chargebacks) are subject to the same evidence requirements and timelines as direct refund requests. Disputes filed more than 30 calendar days after purchase are considered untimely and will be contested. Payment processor timelines do not override the refund deadlines in this policy.

Initiating a chargeback instead of using our refund process: (1) immediately terminates your access to QSBS, (2) forfeits your right to refund consideration under this policy, and (3) may result in legal action to recover processing fees, administrative costs, and attorney fees. Chargebacks are considered breach of contract.

Communication

All refund decisions will be communicated via email to the address associated with your purchase. It is your responsibility to maintain an active email address and check for responses. Emails sent to your registered address are deemed received whether or not you actually read them.

Review timelines use business days to account for operational capacity. Submission deadlines use calendar days to provide clear, unambiguous deadlines.

Dispute Resolution

Disputes regarding refund requests are subject to the Dispute Resolution provisions in our Terms & Conditions, including mandatory arbitration and class action waiver.

Contact

Reclaim Specialist LLC (d/b/a QuickStart Business System)

121 S. Broad Street,

15th Floor #202,

Philadelphia, PA 19107


Email: [email protected]